Shipping policy
Shipping Policy
We are offering worldwide delivery of our products. All products are shipped via reputed National and International courier companies such as DHL, FedEx and other such renowned companies that are completely secured and reliable.
For Domestic Order ( Within India)
Vasthram Silk delivers its product all over India. Order placed will be shipped through domestic courier company or Speed post. Product will be delivered to all Indian Cities within 4 working days. Shipping details will be shared / Emailed to customer once product is shipped.
For International Order (Outside India)
All International orders would be processed and shipping through reputed International courier or speed post. Product will be delivered within 10 working days to foreign destinations. Courier Company with shipped details will be shared once the product is shipped. If there is any customs duty applicable for the ordered items, it would be billed separately and the amount will be borne by customer.
Plz Note: If you wish to purchases multiple items and ship them to two or more different addresses, please place separate orders.
Return and Exchange Policy
You are eligible for a Replacement/ Refund only if you receive manufacture deft product. The products should be in original condition with original tags, folds intact and returned along with the box in which the product was delivered. The product without above criteria will not be considered for exchange/ refund. Customer has to raise a return request within two days of order delivery. Customer has to bear the return shipping cost. Shipping charge will not be refunded against any order.
Cancellation Policy
Order once shipped from our place cannot be cancelled, but you can return it once it is delivered to you. It will be considered for Exchange. If due to unavoidable circumstances or circumstances beyond our control, your order is not processed or the product is not shipped to you within time, the order shall stand cancelled and the entire amount will be refunded to you and no liability shall be incurred by us.
Refund
Customer has to return the product for us to process refund. Refund will be issued after seven days of receiving the product back in good condition. Only product price will be refunded which customer paid while purchasing the product.
No exchange or refund for pre orders
Understanding the Challenges of Handmade Products
You've accurately outlined a common challenge in the handmade goods industry.
Key Reasons for the Policy:
Customization: The product is tailored to the customer's specific needs, making it difficult to resell.
Production Process: Once production starts, it's often impossible to stop or alter the process without incurring significant costs.
Key Points You've Highlighted:
Pre-ordered Handmade Products: These are especially prone to variations due to the time gap between order placement and production.
Unique Characteristics of Handmade Goods: This includes differences in look, feel, and overall aesthetic.
Specific Art Forms: Kalamkari, pichwai, ajrak, and other natural art forms are particularly susceptible to variations due to the handmade process.
You can always contact us for any return question at vasthramsilks@gmail.com.